Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, registering an account on, or purchasing items through MEEDE (https://meede.in) or through our telephone/WhatsApp ordering channels, you explicitly acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any provision of these Terms, you must discontinue using our website and services immediately. MEEDE reserves the right to update these Terms at any time without prior individual notice; continued use of our services following any modification constitutes your acceptance of the updated terms.

2. Services & Platform Scope

MEEDE is a comprehensive healthcare retail and service partner headquartered in Ranchi, Jharkhand, operating physical stores and omnichannel order delivery services. Our offerings include:

• Retail dispensing and doorstep delivery of prescription pharmaceuticals and over-the-counter (OTC) health supplements.
• Moms & baby care products, infant nutrition, diapers, and maternal wellness supplies.
• Surgical disposables, mobility aids, patient care equipment, and medical devices.
• Facilitating home sample collection for diagnostic lab tests and preventative health checkup packages through accredited partner pathology labs.
• Assisting users with doctor consultation appointments with licensed medical practitioners.

3. Quality & Authenticity Guarantee

Patient health and product safety are the cornerstone of MEEDE. We adhere to rigorous quality control standards across our supply chain:

4. Prescription Medicines Policy (Mandatory Statutory Compliance)

In accordance with the Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945, MEEDE operates under strict prescription protocols:

• Valid Prescription Standards: A valid prescription must clearly indicate the prescribing doctor's name, medical council registration number, clinic/hospital stamp or letterhead, patient name, date of consultation, medicine name, dosage, strength, and frequency.
• Pharmacist Review: Every uploaded prescription is reviewed by a qualified registered pharmacist prior to order packing. Our pharmacy team reserves the right to seek clarification, decline unclear or altered prescriptions, or request re-consultation.
• Quantity Restrictions: Medicines will be dispensed only for the exact course and duration indicated on the prescription. Repeated or automated refills without an updated prescription are prohibited for restricted drugs.
• Restricted Substances: Habit-forming narcotics, Schedule X psychotropics, and controlled substances will not be dispensed online or delivered without physical in-person verification and mandatory government paperwork.

5. Diagnostic Lab Tests & Health Checkup Packages

MEEDE enables convenient home sample collection in Ranchi for pathology tests and preventative health checkups:

• Accredited Diagnostic Partners: Pathology test processing, analysis, and report generation are executed by certified partner diagnostic laboratories with automated analysers and pathologist oversight.
• Trained Phlebotomists: Blood, urine, and pathology sample collections at home are conducted by trained phlebotomists adhering to sterile, single-use vacuum tube protocols.
• Patient Fasting & Readiness: It is the patient's responsibility to comply with pre-test clinical instructions (e.g. 10–12 hours fasting for fasting blood sugar or lipid profile). Failure to adhere may require rescheduling the appointment.
• Diagnostic Reports: Digital lab reports are provided via email or WhatsApp as soon as processing completes. Diagnostic reports are diagnostic aids and should always be reviewed with a consulting doctor.

6. Doctor Consultations & Emergency Medical Disclaimer

Informational Nature: All medical articles, dosage advice, symptom guides, and product details on MEEDE are intended for educational and general informational purposes only. They do not constitute formal medical diagnosis, clinical treatment advice, or a substitute for personal examination by a registered physician.

Independent Medical Professionals: When MEEDE facilitates doctor appointments or telemedicine consultations, the consulting doctor exercises sole professional medical independence. MEEDE does not interfere with the clinical judgement or prescription decisions of independent doctors.

7. Pricing, Discounts & Payment Terms

• Maximum Retail Price (MRP): All prices are displayed in Indian Rupees (₹ / INR) and are inclusive of applicable Goods and Services Tax (GST).
• Discounts & Promotional Deals: Discounts displayed on MEEDE apply to the listed product MRP. Promotional offers, coupon codes, and bundle deals cannot be combined unless explicitly stated.
• Payment Options: We support Cash on Delivery (COD), UPI payment on delivery, and secure digital payment gateways.
• Price Changes & Invoicing: In case of statutory price revisions or batch price variances mandated by pharmaceutical manufacturers, the price printed on the physical medicine pack dispensed with a computerized GST tax invoice shall prevail.

8. Shipping & Delivery Policy

MEEDE operates a dedicated hyperlocal delivery fleet across Ranchi, Jharkhand:

9. Cancellation, Returns & Refund Policy

To balance customer convenience with strict pharmaceutical safety and hygiene regulations, our return policy operates as follows:

10. User Conduct & Account Security

By registering an account with MEEDE, you agree to:

• Provide true, accurate, and current contact, delivery, and personal details.
• Maintain the confidentiality of your login credentials and mobile OTPs.
• Never upload forged, tampered, photoshopped, or fraudulent doctor prescriptions.
• Never utilize the platform for commercial resale, bulk diversion of regulated drugs, or automated data extraction (scraping).

MEEDE reserves the right to suspend or terminate accounts, cancel suspicious orders, and report fraudulent prescription uploads to the relevant law enforcement and drug control authorities.

11. Intellectual Property Rights

All website content, including the MEEDE name, logos, graphics, brand design, UI elements, text, and software code, is the exclusive intellectual property of MEEDE and is protected under Indian Copyright and Trademark laws. Unauthorized reproduction, modification, distribution, or commercial exploitation is strictly prohibited without written consent. Third-party pharmaceutical logos and trademarks belong to their respective corporate owners.

12. Limitation of Liability

To the fullest extent permitted by applicable Indian law:

• MEEDE is a licensed distributor and retailer. We are not the manufacturer of pharmaceuticals, diagnostic kits, or baby care products. Manufacturer warranties and product representations are the legal responsibility of respective manufacturers.
• MEEDE shall not be liable for any adverse drug reaction, side effect, allergy, or complication arising from self-medication, off-label usage, or failure to follow the prescribing physician's directions.
• Our aggregate liability for any proven claim arising out of an order placed on MEEDE shall not exceed the total invoice value paid by the customer for that specific transaction.

13. Governing Law & Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or related to your use of MEEDE services shall be governed by and construed in accordance with the laws of the Republic of India. The competent courts situated in Ranchi, Jharkhand, shall have exclusive territorial jurisdiction over all matters arising hereunder.

14. Grievance & Customer Inquiries

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, consumers may submit grievances, inquiries, or feedback through our registered channels: